Refund & Return Policy

🔁 Refund & Return Policy

At SH-RD India, we prioritize your satisfaction and safety. However, due to the nature of our scalp and hair care products, we maintain a strict hygiene policy and do not offer returns or exchanges once a product has been delivered.

❌ No Returns & No Exchanges

Please note that we do not accept returns or exchanges under the following circumstances:

  • If you change your mind after purchase

  • If you experience personal dislike of fragrance or texture

  • If there is an allergic reaction (as results vary from person to person)

  • If the product has been opened or used

All sales are final.

✅ 100% Genuine Products

We guarantee that every product sold on www.shrdindia.com is:

  • 100% original

  • Imported directly from SHAAN HONQ INT’L COSMETICS CORP, Taiwan

  • Hygienically packed and quality-checked before dispatch

💰 Refunds (Only in Specific Cases)

Refunds are only provided if:

  1. You receive a damaged product

  2. You receive the wrong product

  3. You cancel the order before dispatch

How to Request a Refund:

  • Contact us at care@shaanhonq.in or WhatsApp at +91 9220441075 within 24 hours of receiving your order.

  • Share clear images or videos of the parcel, product, and invoice.

  • After verification, eligible refunds will be processed within 7–10 business days to your original payment method.

Customer Support:
📧 care@shaanhonq.in
📞 +91 9220441075 / Toll-Free: 1800 257 8939
💬 WhatsApp: 9220441075
🕘 Monday to Saturday, 10:00 AM – 6:00 PM (except national holidays)